Gestion des Plaintes

Are you dissatisfied with our service or our products? Please let us know. We see complaints as an opportunity to improve our services and see ourselves in a permanent learning process. We have set up an internal complaints procedure to ensure that your complaint is dealt with efficiently, fairly and correctly.

How can you contact us?

For the fastest possible processing, it is best to send us an email to

Alternatively you can send a letter to:

Neova Techafull GmbH Unter den Linden 24, 10117, Berlin, Germany

In order for us to quickly find a solution to your request, we need the following information:

Your Name And Address

Your Phone Number

Your Policy Number or Claim Number (If Available)

A Precise Description of Your Request

A Copy of All Relevant Documents

Your E-Mail Address

What other options do you have?

You can contact the ombudsman for life, accident and property insurance and the online dispute resolution platform of the EU Commission free of charge with your request. You can also complain directly to the Federal Financial Supervisory Authority or go to court.

Additional information

Online-Streitbeilegungs-Plattform der EU-Kommission

Ombudsmann für Lebens-, Unfall- und Sachversicherungen

Versicherungsombudsmann e. V. Postfach 08 06 32 10006 Berlin

Weitere Informationen erhalten Sie über:

Bundesanstalt für Finanzdienstleistungsaufsicht:

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) Referat VBS 4 Graurheindorfer Str. 108 53117 Bonn E-Mail: Website: